Shipping policy

Shipping:

At Parisa, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.

We aim to process orders promptly within 24 hours. Tracking numbers will be sent to you via your email. You may receive your tracking number a few days after dispatch


Shipping within Australia

We currently offer standard shipping across Australia.

Standard Shipping: $8.95

Estimated delivery: 7–16 days

Please note that delivery times are estimates only and may vary depending on your location, shipping carrier, customs processing and other factors outside of our control.

 

International Shipping

International shipping is available.

Standard International Shipping: $15.00

Estimated delivery: 7–16 days

International shipping delivery times and shipping costs will be displayed before you complete your order.

Customers are responsible for any customs duties, import taxes or other charges that may apply to international orders.

Please note that delivery times are estimates only and may vary depending on your location, shipping carrier, customs processing and other factors outside of our control.

 

Order Processing

Orders are generally processed and dispatched within 2–5 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

 

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays can occur due to circumstances outside of our control, including:

  • Postal or courier delays
  • Public holidays
  • High-volume periods
  • Weather events
  • Customs or border processing
  • Incorrect or incomplete delivery information

If your order has not arrived within the estimated delivery timeframe, please contact us at parisa.shopcontact@gmail.com and we'll be happy to look into it for you.

 

Lost or Missing Orders

Please ensure your shipping address is correct when placing your order. Parisa is not responsible for orders delivered to an incorrect address provided by the customer.

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours and your local delivery provider. If you are still unable to locate your parcel, contact us and we will assist where possible.

 

Multiple Items

If you purchase multiple items, your order may occasionally arrive in separate parcels depending on fulfilment and shipping arrangements.

 

Questions About Your Order?

If you have any questions about your order or shipping, please contact us at parisa.shopcontact@gmail.com